Customer Satisfaction: Customer Service to Customer

“When I worked at a Fortune 500 company, I dealt with customers who encountered issues with our products. There was one situation where it took quite a long time for me to be able to provide a resolution for a customer.  I made it a point to call him weekly whether I had any news or not just so he’d know I hadn’t forgotten about him. Read more

Research says …

Scientific proof shows that, when people engage in a regular practice of gratitude, they experience a great amount of physical, psychological, and interpersonal benefits. In some instances, people have said that their practice of gratitude led to transformative life changes. And, even more significant, friends, relatives, coworkers, and partners in the lives of those who practice gratitude reported that they seem visibly more content and more enjoyable to be around. Read more